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freezeRx - Roll on, 3 oz
freezeRx - Roll on, 3 oz
Our Low price:
$7.99

Mother Nature Resveratrol - 60 vegi caps
Mother Nature Resveratrol
Our Low price:
$21.54

Procaine Ultra GH9 ( Ultimate 9 ), 100mg Procaine HCL - 60 Capsules
Procaine Ultra GH9 ( Ultimate 9 ), 100mg Procaine HCL - 60 Capsules
Our Low price: $19.95

Acidophilus For Cats & Kittens, Kosher & Dairy Free, Cat Supplement - 16 fl. oz. - Dynamic Health
Acidophilus For Cats & Kittens, Kosher & Dairy Free, Cat Supplement - 16 fl. oz. - Dynamic Health

Our Low price: $6.60

Ecos Liquid All Natural Laudry Detergent, Lemongrass, Earth Friendly Products - 50 oz
Ecos Liquid All Natural Laudry Detergent, Lemongrass, Earth Friendly Products - 50 oz
Our Low price: $6.75

Immune Support Group for Infants & Children ( Vitamin C, Echinacea, First Defense
Immune Support Group for Infants & Children ( Vitamin C, Echinacea, First Defense )
Our Low price: $33.25

Kava Root Powder, Taveuni Kava (1/2 lb. Premium, Pure Kava Root, Organic, Vegetarian)
Kava Root Powder, Taveuni Kava (1/2 lb. Premium, Pure Kava Root, Organic, Vegetarian)
Our Low price: $29.95

DMSO Liquid / Dimethylsulfoxide, 99.9% Pure Concentrate - 16 fl. oz.
DMSO Liquid / Dimethylsulfoxide, 99.9% Pure Concentrate - 16 fl. oz.
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Home > Questions About The Status of My Order? > Contact Us > Holiday Operation & Shipping Information > 

We always do our best to provide timely shipping, friendly customer service and a great selection. If you have any questions, feel free to contact us by email or by calling our toll free number!

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Payment Methods:
Credit Cards we currently accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, OPTIMA!
Acceptance Mark

We accept VISA - MASTERCARD - DISCOVER - AMERICAN EXPRESS - OPTIMA - WESTERN UNION - PAYMENTS BY MAIL - MONEY ORDERS, CASHIERS CHECKS, and PERSONAL CHECKS.

All orders placed over the internet are processed using SSL Security Certificates. Credit card information is digitally encrypted during the transmission process. We assure you that we do not sell, share, or exchange our customers personal information or e-mail addresses to anyone, nor do we participate in SPAM or junk e-mailing.

Credit Card Payments: When paying by credit card you will be asked to specify your payment type and enter your credit card information during the "Check Out" process. You must enter the proper billing name and address for your credit card, plus your CVV code, in order for us to process your order. If you are shipping to an address other than your billing address you may have to approve that shipping address with your credit card company in order for us to be authorized to ship to a different address than the billing address for your credit card. Non US credit cards will require additional address and security verification information in order for us to process your order.

Money Order or Check Payments sent by Mail: Any payment by Money Order or Check must be payable from a US Bank. If you are paying by Check for an order outside of the United States, then you must go to your bank and have them make out a Money Order or Cashiers Check payable from their corresponding US banking partner. We can not accept any Check or Money Orders of any type that must be collected through a bank outside of the United States. All payments by Money Order or Check should be made out in US currency. If ordering online and paying by Money Order or Check select "Mail Money Order or Check Payment" during checkout when selecting the payment type. When paying by Money Order or Cashiers Check, your Order is shipped when funds are received from your bank. When paying by Personal Check, orders are not shipped until funds have cleared the banking system.

To insure a speedy delivery when paying by check please follow the normal ordering process and fully complete the order process to receive a confirmation number. Please write this order confirmation number on your check and if possible print and mail a copy of your order with your payment.

Western Union Electronic Payments: There are some 40,000 Western Union Locations Worldwide. After placing your order online, by mail, or over the phone you may send your payment by Western Union. If ordering online Select payment type "Will Send Western Union Payment" from the pull down menu available during checkout. Orders being paid by Western Union Payment are shipped when the Funds Are Received. To make your payment by Western Union go to your local Western Union Office. Many "money stores", etc. handle Western Union Payments. When making your payment by Western Union specify:

  • Funds to be picked up at: New York, NY, USA
  • Funds to be picked up by: Herbal Remedies C/O "Natalie Young"
  • Order # : Your Order #
  • You must Phone, Mail, or Email us the money “Transfer Control Number” you receive from Western Union when the payment is sent so that the payment may be picked up!
Ordering By Phone:You are also welcome to place your order over the phone by calling toll free in the USA at 1-866-467-6444 and Worldwide at 1-212-279-4351. You may pay by credit card or mail in your payment. Phone orders are taken Monday - Friday 9:00 AM to 5:00 PM EST. Web orders may be made 24 hours a day every day of the year.

Payments and Orders By Mail: When sending check payments or for ordering by mail our mailing address is:

Herbal Remedies
322 7th Avenue, 3F
New York, NY 10001
Attention: Order Processing

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Order Processing, Shipping and Back Orders:
After placing your order you will receive a confirmation email outlining the details of your order.

When will your order be delivered?
Our goal is to ship your order quickly and completely. Please add Order Processing Time + Shipping Time.

Order Processing Time is usually 1-7 business days.
We stock thousands of top sellers in our warehouse. If the items you ordered are these top sellers, your order should ship by the next business day. Lower-selling specialty products are ordered in from the manufacturers to ensure you receive only the freshest products. These may take around 7 days for us to receive. We then promptly ship your order out when it is complete.

Shipping
When Placing your order you will need to select a shipping method from a pull down menu of choices during the checkout process. You may select:

    Shipping Information:
    Automatic Shipping Discount on Orders Over $95.00!
    ($5.99 savings applied at checkout!)
    Shipping Methods Shipping Time Shipping Rates (up to 1 lb.)

    PO BOX's,APO/FPO Delivery (with tracking)

    3 - 10 bus. days

    $5.99* + $1.20 per lb. approx.

    Ground (with tracking)
    3 - 6 bus. days
    $5.99*+ 1.00 per add. lb. approx.
    US 3 day (with tracking)
    3 bus. days
    $8.99* + $1.50 per lb. approx.
    International Shipping
    5 - 7 bus. days
    $21.99+* (depends on Country, Weight & Size)

    YOU WILL SEE YOUR EXACT SHIPPING CHARGES BEFORE YOU CHECKOUT

    * Exceptions to Shipping Rates:
    • Alaska, Hawaii and International rates vary.

    • International Rates Please Note: All prices are in USA funds and do not include local duties, taxes and other import fees.

    • Shipping charges for expedited express delivery which are delayed due to bad weather are NOT refundable.


    Back Orders

    If you do not receive your entire order, you will be notified of these changes to your order via email and on the packing slip included in your order. The missing items will be placed on back order and will be shipped to you free of charge as soon as they are back in stock. You may contact us at any time to cancel a back ordered item and receive an immediate refund.

  • What may delay or cause us to cancel your order?

    1. If you did not provide the proper billing address for your credit card.
    2. If you did not give us the proper CVV code from the back of your credit card.
    3. If you are shipping to a different address than your billing address.
    4. If you are paying with a NON US Bank credit card.
    5. If the phone number you provided does not match the billing address.
    6. If we are unable to electronically validate your billing information.
    7. If an item on your order is out-of-stock.

  • If you supply an Incorrect or Incomplete shipping address there is a $10.00 service charge imposed by Our Carriers that will be charged to you, so make sure you have given us an accurate and complete shipping address. Don’t forget to include your apartment number, etc.
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    Shipping Restrictions in the USA

    Many US States, Cities & Counties do not permit the sale of certain supplements within their state or county. We will not deliver any products to any State, City or County that restricts the sale of that product. Do not order and we will not deliver any products for delivery to a domicile that has restricted the sale of such products.

    The following products and other unlisted products may NOT be sold, delivered, or purchased in the Domiciles listed below:

    The sale of Ephedra is not allowed in any state of the United States and is not allowed for transport to most international destinations.

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    Shipment Packaging:
    We package your purchase so that it is shipped safely without breakage or damage.

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    Shipping to Another Party, or Sending a Gift:

    Yes, You can send gifts or ship to different addresses than your mailing address. There is no additional charge for this and you will see this option upon check out. If you would like to send someone a gift Certificate, please call our Toll Free number and we will be able to send that out for you!
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    Applying Coupons

    If you have been given or received a "practitioner coupon code", a "coupon code" or a "discount code" you will have the opportunity to enter it before your final check out is complete. Enter any of these codes where it requests a "Coupon Code" during checkout.

     





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In accordance with FDA regulation, we do not make any therapeutic claims for any Dietary Supplements in accordance with the Dietary Supplement Health and Education Act.
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