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Home > Payment - Shipping - Returns > International Orders & International Shipping > 

Canada - Orders and Shipping


1. Shipping prices and methods to Canada:
Shipping prices to Canada will vary depending on the the shipping method selected and the weight of the order. You will always see exact shipping charges before final checkout.

2. If your order is returned to us:
If your order is returned because you ordered banned or restricted products, you entered a wrong address, or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge and 20 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc.

3. The "BEST" way to pay for your Order to Canada is with Western Union!
Western Union Electronic Payments: There are some 40,000 Western Union Locations Worldwide. After placing your order online, by mail, or over the phone you may send your payment by Western Union. If ordering online Select payment type "Will Send Western Union Payment" from the pull down menu available during checkout. Orders being paid by Western Union Payment are shipped when the Funds Are Received. To make your payment by Western Union go to your local Western Union Office. Many "money stores", etc. handle Western Union Payments. When making your payment by Western Union specify:

  • Funds to be picked up at: New York, NY, USA
  • Funds to be picked up by: Herbal Remedies C/O Natalie Young
  • Order # : Your Order #
  • You must Phone, Mail, or Email us the money ďTransfer Control NumberĒ you receive from Western Union when the payment is sent so that the payment may be picked up!

4. Payment by Cashier's checks or money orders:
If you pay by cashier's check or money order the check must be payable from a US Bank. If you are paying by Cashiers Check for an order outside of the United States, then you must go to your bank and have them make out a cashiers check payable from their corresponding US banking partner. We will not accept any checks of any type that must be collected through a bank out side the United States because of the banking fees involved. All payments by check should be made out in US currency.

5. Paying By Credit Card from Canada:
When placing your order, please enter the exact billing address and shipping address for your order. Please enter your credit card number, your credit card expiration date, and the three number CVV code on the back of your card. We will attempt to electronically verify this billing, shipping, and CVV information with your credit card number. Any deviations in this information may slow or cancel your order.

6. First-time Canadian customers, Credit Card Orders:
If we were able to get complete electronic validation match of your billing address, your shipping address, and your CVV code with your credit card provider your order may be complete.

For First-time international order that we are unable to electronically validate your identity as the owner of the credit card that you submitted for payment of your order.

We will NOT be able to process your order until we recieve the following TWO items.

1. First time customers ordering more than $75.00 must fax (011.212.279.4351) or email ( information@herbalremedies.com ) as a PDF attachment a copy of the front page of your monthly credit card statement or bill for the credit card that was used for this order. This is the document that shows your credit card charges for that month, shows your billing/shipping address, and shows your Credit Card Companies contact information.

2. First time customers ordering more than $75.00 must fax (011.212.279.4351) or email ( information@herbalremedies.com ) as a PDF attachment a copy of the "front and back" of the credit card that was used for this order that shows your Name, Credit card Number, Signature, and CVV information.

This information is required to verify that you are the owner of the card being supplied to purchase from us. We respect your privacy and have no interest in your personal spending habits. (We do not sell or distribute any of your personal information.) When sending us a copy of your credit card statement, you may black out any purchase history from this document if you like. All we need is your credit card company's logo and address and phone number, your name and address, and your credit card number from the statement.

We take these steps because we cannot always electronically verify your billing and shipping information. The extra step of faxing information is necessary for your protection and ours, to make sure you are the actual credit card holder.

If you have any further questions or concerns, please e-mail information@herbalremedies.com, or call us at 1.212.279.4351.

Please note your order may NOT ship until we receive this information.

7. Repeat Customers International, Credit Card Orders:
If you are a repeat customer, using the same credit card, and shipping to the same address, then no additional information should be required in the future - unless you changed the billing or shipping information that you provided.

8. Import taxes or duties: You may have to pay import taxes, customs duty, etc. These charges are separate from your shipping charge, and you will usually be billed directly for them by the carrier.

For orders being delivered outside the USA, you agree to accept all responsibility for non delivery and or confiscation of product because of shipping restrictions on certain products that may be imposed by Customs or authorities in your country.

9. Canada - Shipping Restrictions, Import Restrictions, Customs Restrictions

The following items are not allowed to be imported into Canada at all or unless coordinated through your Doctor:



Detailed Restrictions for Shipping to Canada:
Standard Lines for Non-NHP's due to Product Classification Contains the substance Lovastatin (contained in red yeast rice, Monascus purpureus) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Lovastatin.

Contains the substance Octyl Methoxcycinnamate which is a drug, not a natural health product.

Contains the substance Levodopa (contained in velvet bean, Mucuna puriens) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Levodopa and its salts.

Contains the substance Centella asiatica extract which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Centella asiatica extract and active principles thereof.

Contains the substance Gotukola extract (Centella asiatica extract) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Centella asiatica extract and active principles thereof. Contains the substance Coal tar which is a drug, not a natural product.

Contains the substance Yohimbine which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Yohimbine and its salts.

Contains the substance Yohimbe bark powder (a source of Yohimbine) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Yohimbine and its salts.

Contains the substance Yohimbe plant (a source of Yohimbine) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Yohimbine and its salts.

Contains the substance Corynanthe yohimbe (source of Yohimbine) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Yohimbine and its salts.

Contains the substance Pausinystalia yohimbe (a source of Yohimbine) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Yohimbine and its salts.

Contains the substance Calmosensine which is a drug, not a natural health product.

Contains the substance Dehydroepiandrosterone (3‚-Hydroxyandrost-5-en-17-one) which is on Schedule IV of the Controlled Drugs and Substances Act, and thus is not considered a natural health product. The Schedule IV listing appears as follows: Anabolic steroids and their derivatives including: (36) Prasterone (3‚--Hydroxyandrost--5-en--17--one).

Contains the substance DHEA (3‚-Hydroxyandrost-5-en-17-one) which is on Schedule IV of the Controlled Drugs and Substances Act, and thus is not considered a natural health product. The Schedule IV listing appears as follows: (36) Prasterone (3‚--Hydroxyandrost--5-en--17--one). Contains the substance Sodium bisulfite which is a drug, not a natural health product.

Contains the substance Immunoglobin G which is on Schedule D of the Food and Drugs Act, and thus is not considered a natural health product. The Schedule D listing appears as follows: Immunizing agents.

Contains the substance Lithium which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Lithium and its salts.

Contains the substance Vitamin K which, except under the conditions listed below, is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Vitamin K, except Vitamin K1 and Vitamin K2 sold For external use in humans; or In an oral dosage form for use in human if the maximum recommended daily dose is 0.120 mg or less

Contains the substance 4-Androstene-3,6,17-trione, a derivative of Androstenediol, which is on Schedule IV of the Controlled Drugs and Substances Act, and thus is not considered a natural health product. The Schedule IV listing appears as follows:

Anabolic steroids and their derivatives including: (3) Androstenediol (androst--5--one--3‚,17‚-diol). Contains the substance 3, 17-dihydroxy-delta-etiocholane-7-one diethylcarbonate which is a drug, not a natural health product.

Contains the substances Docusate sodium which is a drug, not a natural health product.

Contains the substance Activated charcoal which is a drug, not a natural health product.

Contains the substance Vitamin D at a quantity greater than 1,000 IU, which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Vitamin D in oral dosage form containing more than 1,000 International Units of Vitamin D per dosage form or, where the largest recommended daily dosage shown on the label would, if consumed by a person, result in the daily intake by that person of more than 1,000 International Units of Vitamin D.

Contains the substance Dimethylaminoethanol (DMAE, Deanol) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Deanol, and its salts and derivatives.

Contains the substance Nicotine which, except under the conditions listed below, is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Nicotine and its salts, for human use except In natural substances; In the form of chewing gum containing 4 mg or less of nicotine per dosage unit; In the form of a transdermal patch with a delivery rate of 22 mg or less of nicotine per day; or In a form to be administered orally by means of an inhalation device delivering 4 mg or less of nicotine per dosage unit.

Contains the substance Vitamin A at a quantity greater than 10,000 IU, which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Vitamin A in oral dosage form containing more than 10,000 International Units of Vitamin A per dosage form or, where the largest recommended daily dosage shown on the label would, if consumed by a person, result in the daily intake by that person of more than 10,000 International Units of Vitamin A.

Contains Immunizing agents (contained in spleen and spleen extracts/concentrates) which is on Schedule D of the Food and Drugs Act, and thus is not considered a natural health product. The Schedule D listing appears as follows: Immunizing agents.

Contains the substance Triethanolamine salicylate which is a drug, not a natural health product.

Contains sex hormones (contained in 3-Š-hydroxy-5-‚-pregnen-20one. Pregnenolone) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Sex hormones (some sex hormones are excepted from this listing, please see Schedule F for all excepted sex hormones).

Contains the substance Vitamin K1 at a dose exceeding 0.120 mg per day, which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Vitamin K, except Vitamin K1 and Vitamin K2 sold For external use in humans; or In an oral dosage form for use in humans if the maximum recommended daily dose is 0.120 mg or less.

Contains Thyroid which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows: Thyroid.

Contains the substance Octinoxate which is a drug, not a natural health product.

Contains the substance Octisalate which is a drug, not a natural health product.

Contains the substance Folic acid at a dose exceeding 1 mg per day, which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Folic acid in an oral dosage form containing more than 1.0 mg of folic acid per dosage form or, where the largest recommended daily dosage shown on the label would, if consumed by a person, result in the daily intake by that person of more than 1.0 mg of folic acid.

Contains the substance 1-Carnitine, which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Levocarnitine and its salts and derivatives. Contains the substance Dehydrocholic acid which is a drug, not a natural health product.

Contains Andrenocortical hormones (contained in adrenal gland and adrenal concentrates/extracts/powder) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Andrenocortical hormones and their salts and derivatives (except hydrocortisone or hydrocortisone acetate, when sold as a single medicinal ingredient in a concentration that provides 0.5% hydrocortisone in preparations for topical use on the skin).

Contains Andrenocortical hormones (contained in freeze dried pituitary gland) which is on Schedule F of the Food and Drug Regulations, and thus is not considered a natural health product. The Schedule F listing appears as follows:

Andrenocortical hormones and their salts and derivatives (except hydrocortisone or hydrocortisone acetate, when sold as a single medicinal ingredient in a concentration that provides 0.5% hydrocortisone in preparations for topical use on the skin).

Contains Anabolic steroids (contained in freeze dried orchic/orchic extracts), which is on Schedule IV of the Controlled Drugs and Substances Act, and thus is not considered a natural health product. The Schedule IV listing appears as follows:

Anabolic steroids and their derivatives including:

(40) Testosterone (17‚--hydroxyandrost--4--en--3--one). Contains the substance Proplyene glycol which is a drug, not a natural health product. Contains the substance, 1,3-Butanediol which is a drug, not a natural health product.

Contains Immunoglobulins (found in Colostrum) which are on Schedule D of the Food and Drug Act, and thus is not considered a natural health product. The Schedule D listing appears as follows: Immunizing agents.

In order to obtain these products, your Doctor will need to call the "Canadian Special Access Program", at 1-613-941-2108, or Dr. Mecheline Ho at and get a permission to import them. Your Doctor will need to place the order with us and we will need to have a DIN, drug information number, and a copy of the special permit issued by the Canadian Government.

Order for these restricted products must be for a 90-day supply, and not longer. This may be determined by reading what the products recommended dosage information. If the recommended usage is 1 tablet or capsules per day, then you are entitled to import only 90 units of this supplement, etc.

You may get more information or review updated restrictions by checking into the following web site: http://www.hc-sc.gc.ca/ and reviewing the section on therapeutic products or calling one of the following numbers:

  • Quebec Regional Office: 1001, Saint-Laurent Street West, Longueuil, Quebec, J4K 1C7
    Telephone: (450) 646 -1353

  • Atlantic Regional Office: 1992 Baffin Street, P.O. Box 1060, Dartmouth, Nova Scotia, B2Y 3Z7
    Telephone: (902) 426 - 4775

  • Ontario Regional Office: 2301 Midland Avenue, Scarborough, Ontario, M1P 4R7
    Telephone: (416) 973 - 1466

  • Manitoba Regional Office: 510 Lagimodiere Blvd., Winnipeg, Manitoba, R2J 3Y1
    Telephone: (204) 983-5490

  • Saskatchewan District Office: 412 - 101 - 22nd Street East, Saskatoon, Saskatchewan S7K 0E1
    Telephone:(306) 975 - 4502

  • Western Regional Office: 3155 Willingdon Green, Burnaby, British Colombia V5G 4P2
    Telephone: (604) 666 - 3350

  • Edmonton Alberta District Office: 839, 9700 Jasper Avenue, Edmonton, Alberta, T5J 4C3
    Telephone: (780) 495 - 3895

  • Calgary Alberta District Office: 282, 220 - 4th Avenue S.E., Calgary, Alberta, T2G 4X3
    Telephone: (403) 292-4440
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